PROBLEM CLAUSE
- Do you ship outside the United States?
No. At this time, oventoinc.com ships only to addresses within the United States. We do not currently offer international shipping.
- How long does it take to process my order?
Orders are typically processed within 1–3 business days after payment has been successfully received and verified.
- How long will delivery take?
Most orders arrive within 3–7 business days after shipment. Delivery times may vary depending on your location and carrier operations.
- How can I track my order?
Once your order has been shipped, a tracking number will be sent to your email. You can use the tracking information to monitor your shipment’s progress.
- Can I cancel or change my order?
If your order has not yet been processed or shipped, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but changes cannot be guaranteed once processing begins.
- What payment methods do you accept?
We accept major payment methods available at checkout. All transactions are processed through secure payment systems to help protect customer information.
- What should I do if my item arrives damaged?
If your item arrives damaged or defective, please contact us within 7 days of delivery and provide photos of the issue. We will review the situation and work toward an appropriate resolution.
- What is your return policy?
Eligible items may be returned within 30 days of delivery, provided they are unused and returned in their original condition and packaging. Please contact customer support before sending any return.
- How long does it take to receive a refund?
Approved refunds are typically processed within 3 business days after the returned item has been received and inspected. Your financial institution may require additional processing time.
- Do I need an account to place an order?
No. Customers may place orders as guests if guest checkout is available. Creating an account may provide additional convenience for tracking orders and managing account information.
- Will I receive an order confirmation?
Yes. After successfully placing an order, you will receive an order confirmation email containing your purchase details.
- What if I entered the wrong shipping address?
Please contact us immediately if you notice an error in your shipping information. Address changes may only be possible before the order has been shipped.
- Why was my order canceled?
Orders may be canceled due to payment verification issues, inventory availability, suspected fraud, or incorrect order information. If your order is canceled, you will be notified by email.
